All shared transportation services are not owned or operated by DUE SOUTH TRAVELS and are subcontracted. The quality of the vans, buses, and shuttles may vary and does not necessarily reflect our quality norms. Any claim should be directed to the operator of the transportation service.
The vehicles used for our subcontracted shared shuttle services may vary in terms of condition and types of seats. Please be advised that the shuttles may be fully booked which means some customers may be seated in accessory (fold down) seats. Specific seat assignments/reservations are not permitted. We advise you to always wear your seatbelt when they are available.
All shared transportation services pick-up a number of passengers from various locations and may be delayed picking up from the scheduled departure time. Please plan your trip accordingly. We ask that you be ready at your departure point ten minutes before scheduled pick-up and you may have to wait up to 30 minutes or more for departure, depending on the number of pick-ups and the route.
Road conditions in Guatemala vary. Plan on slow travel on curvy, mountainous roads with only one or two lanes. Traffic may stop due to construction, accidents, road blocks, or protests. DUE SOUTH TRAVELS and their subcontracted transportation companies are not liable for any delay in transportation resulting from weather, accidents, traffic, protests, demonstrations, or numerous pick-ups. Google Maps may give a travel estimate based upon the recommended speed limit but oftentimes the travel time provided is much faster than the actual trip time. Please do not rely on Google Maps for route or travel time estimates. Inquire with us and we will give you an honest estimate of travel time.
Most of our bus services are direct with no change of bus, however, sometimes a change of bus is required. Please inquire with us if you are concerned about switching vehicles and we will inform you which routes may incur a switch.
We are not responsible for forgotten items, however, we will do our best to find and return any lost belongings. Please notify us immediately if you have forgotten any personal items during your route.
Excess baggage may incur an additional charge of up to Q50. Excess baggage is anything over one full size luggage item and one carry-on size piece. The fee will be payable directly to the driver. Baggage is usually secured to the roof of the vehicle and during the rainy season, is wrapped in plastic, however, we do not guarantee that contents will stay dry.
Most drivers are Spanish speaking only. Should you have any questions, please direct your inquiries to us at Due South Travels.
All shared transportation bookings are non-refundable and non-transferable.
By booking any shared transportation services with us, you automatically agree to the above terms and conditions.
We can provide PRIVATE taxi service between any of our listed routes. Please contact us for a quote if you are concerned with any of the above conditions.
Due South Travels
General Terms and Conditions
Please take the time to read and understand the conditions of booking set out below prior to booking a trip with us. We strongly recommend that you also read the Experience description relating to your trip prior to booking to ensure that you understand the itinerary, style and physical demands of the trip you are undertaking. You may contact us via e-mail at email@example.com to have any questions or concerns resolved prior to booking or undertaking travel with us.
1. Fares and prices
All fares and prices quoted are subject to availability. Prices are subject to change until full payment is received and voucher(s) are issued. Prices that are quoted include all taxes and fees unless otherwise stated. Please carefully review what is included in the price of each tour. Tips or gratuities for guides and drivers are always welcomed and appreciated.
2. Your voucher and departure point
Please present your voucher 10 minutes before departure to the staff at departure point of your reserved service. The location of the departure point can be found in the description of the tour and is stated on your booking confirmation, or will be individually arranged for custom tours. We can not be held responsible for late client arrivals.
The travel products and services sold through this site are subject to availability and can be withdrawn without notice. Tour is confirmed when full payment is received.
We request that you carefully check the dates on your voucher or confirmation e-mail and to contact us immediately if these are not correct.
5. Cancellation policy
Please carefully review the individual cancellation policy for each service prior to purchase. Refunds will be in accordance with the stated cancellation policy, without regard to traveler cancellation reason. Rebooking for a new date/time without incurring a cancellation fee may be possible on an individual basis. Please contact Due South Travels if you intend to rebook your cancelled service as soon as you are in need of cancellation. Please check the cancellation policy for your specific tour on the tour details of our website. You may contact us via e-mail at firstname.lastname@example.org.
By completing payment and booking a service with Due South Travels, you are releasing Due South Travels of all liability related to illness, accident, injury, loss or death associated with tour services. We recommend that you purchase a traveler insurance policy through the provider of your choice to cover medical care, travel delay or cancellation, and loss or theft of personal property prior to departure from your home country.
7. Our contract
All bookings are made with Due South Travels. By booking a trip with us you are deemed to have agreed to these Booking Conditions (which constitutes the entire agreement between you and us) and your booking will be accepted by us on this basis. The services to be provided are those referred to in your booking confirmation invoice.
8. Acceptance of booking and final payments
If we accept your booking we will issue a confirmation voucher. A contract will exist between us from the date we issue the confirmation invoice. Please refer to your booking confirmation voucher for details regarding payments. If full payment is not paid on or before the due date we reserve the right to treat your booking as cancelled.
9. Prices & surcharges
Our trip prices are subject to variable and seasonal pricing, both of which are standard practice within the travel industry. This means our trip prices may vary at any time in accordance with demand, market conditions and availability. It is likely that different passengers on the same trip have been charged different prices. Your best option if you like the price you see is to book at that time. Any reduced pricing or discounts that may become available after you have paid your deposit will not apply. If you wish to cancel your booking to take advantage of a cheaper price, full cancellation conditions apply. The most up to date pricing is available on our website. Prices are based on local currency exchange rates; note that prices may vary depending on which currency the payment is made. Please note that a surcharge may be applied to all purchases made by credit card. You will be notified prior to booking and payment if a surcharge will be imposed.
10. Your details
In order for us to confirm your travel arrangements you must provide all requested details upon full payment of the booking. Necessary details vary by trip; they include but are not limited to full name as per passport, date of birth, nationality, passport number, passport issue and expiry date and any pre-existing medical conditions you have which may affect your ability to complete your travel arrangements. On some more demanding trips we may also require you to complete and forward a self-assessment medical form. Failure to provide requested details may result in additional charges or non-refundable cancellation of your trip.
11. Cancellation by the traveller
If you cancel some or all portions of your booking, our cancellation policy will apply. A cancellation will only be effective when we receive written confirmation of the cancellation. Please e-mail email@example.com.
Note that different cancellation conditions apply to different experiences offered. You are strongly advised to take out cancellation insurance at the time of booking which will cover cancellation fees. If you leave a trip for any reason after it has commenced we are not obliged to make any refunds for unused services. If you fail to join a tour, join it after departure, or leave it prior to its completion, no refund will be made. The above cancellation fees are in addition to fees which may be levied by accommodation providers, travel agents or third party tour and transport operator fees.
12. Cancellation by us
Our trips are guaranteed to depart once they have one fully paid traveller unless minimum group size specifically states otherwise. We may cancel a trip at any time prior to departure or during the trip if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary. If we cancel your trip, you can transfer amounts paid to an alternate departure date or receive a full refund. In circumstances where the cancellation is due to external events outside our reasonable control refunds will be less any unrecoverable costs. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.
13. Booking amendments
If you wish to transfer from one trip to another or transfer your booking to a third party you must notify us at least 56 days prior to the proposed departure date. A fee of $200 per person per change will apply (in addition to any charges levied by hotels, ground operators or airlines). If you notify us less than 56 days prior to the proposed departure date the refund policy applicable to cancellations will apply. Transfers to a third party are only permitted where the transferee meets all the requirements in relation to the trip. No amendments are permitted to your booking within 10 days of departure.
The land price of your trip includes:
• all accommodation as listed in the itinerary
• all transport listed in the itinerary
• sightseeing and meals as listed in the itinerary
• the services of a group leader or guide as described in the itinerary
The land price of your trip does not include:
• international or internal flights unless specified
• airport transfers outside of Guatemala, taxes and excess baggage charges unless specified
• meals other than those specified in the itinerary
• Visa and passport fees
• travel insurance
• Optional activities and all personal expenses not listed on the itinerary
16. Age & health requirements
Minimum Age: For the majority of our trips we do not have a minimum age requirement, however, all travellers under the age of 18 must be accompanied by a legal guardian, or in lieu of a legal guardian, by an escort over the age of 18, appointed by their legal guardian. The legal guardian or their designee will be responsible for the traveller under the age of 18’s day to day care. If a legal guardian elects to designate an escort in their lieu, they will be required to complete and sign a relevant document, to delegate their authority.
Maximum Age: For the majority of our trips we have no upper age limit though we remind you that our trips can be physically demanding and passengers must ensure that they are suitably fit to allow full participation.
We are able to provide details on mandatory health requirements; however, we are not medical experts. It is your responsibility to ensure that you obtain proper and detailed medical advice at least two months prior to travel for the latest health requirements and recommendations for your destination.
Please let us know if you require any special accommodations for physical disabilities or limitations PRIOR TO BOOKING.
17. Small groups & combination trips
At times we can have groups with small numbers of travellers. Many of our trips are designed to fit with other departures to create a longer "combination" trip; this means that some of your group may have already been travelling together for some weeks when you commence your trip. If you would like to know how many people are booked on your trip or any combination trip it is part of please ask prior to making your booking.
18. Passport and visas
You must carry a valid passport and have obtained all of the appropriate visas, permits and certificates for the countries which you will visit during your trip. Your passport must be valid for 6 months beyond the duration of the trip. It is your responsibility to ensure that you are in possession of the correct visas, permits and certificates for your trip; please refer to the embassy website for details. We are not responsible if you are refused entry to a country because you lack the correct passport, visa or other travel documentation.
19. Travel insurance
Travel insurance is not mandatory but is HIGHLY RECOMMENDED and should be taken out at the time of booking. Your travel insurance should provide cover against personal accident, death, medical expenses and emergency repatriation with a recommended minimum coverage of US$200,000 for each of the categories of cover. We also strongly recommend it covers cancellation, curtailment, personal liability and loss of luggage and personal effects. You should safeguard your travel insurance policy number and the insurance company's 24 hour emergency contact number prior to the first day of your trip; we also recommend you provide this information to us at firstname.lastname@example.org, and ensure an immediate family member maintains a copy as well. If you have travel insurance connected to your credit card or bank account please ensure you have details of the participating insurer, the insurance policy number and emergency contact number with you rather than the bank's name and credit card details.
You appreciate and acknowledge that the nature of this type of travel requires considerable flexibility and you should allow for alternatives. The itinerary provided for each trip is representative of the types of activities contemplated, but it is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events.
21. Change of itinerary
While we endeavour to operate all trips as described we reserve the right to change the trip itinerary. Please refer to our website before departure for the most recent updates to your itinerary.
Before departure: If we make a major change we will inform you as soon as reasonably possible if there is time before departure. The definition of a major change is deemed to be a change affecting at least thirty percent of the itinerary. When a major change is made you may choose between accepting the change, obtaining a full refund or accepting an alternative tour offered.
After departure: We reserve the right to change an itinerary after departure due to local circumstances or events outside of our control. In such emergency circumstances, the additional cost of any necessary itinerary alterations will be covered by you. Please note we are not responsible for any incidental expenses that may be incurred as a result of the change of itineraries such as visas, vaccinations or non-refundable flights.
22. Authority on tour
Our group trips are run by a group leader. The decision of the group leader is final on all matters likely to affect the safety or well-being of any traveller or staff member participating in the trip. If you fail to comply with a decision made by a group leader, or interfere with the well-being or mobility of the group, the group leader may direct you to leave the trip immediately, with no right of refund. We may also elect not to carry you on any future trips booked. You must at all times comply with the laws, customs, foreign exchange and drug regulations of all countries visited, and you also agree to travel in accordance with our responsible travel guidelines.
23. Acceptance of risk
You acknowledge that the nature of the trip is adventurous and participation involves a degree of personal risk. You will be visiting places where the political, cultural and geographical attributes present dangers and physical challenges that are potentially greater than those present in our daily lives. We use information from government foreign departments and reports from our own contacts in assessing whether the itinerary should operate. However it is also your own responsibility to acquaint yourself with all relevant travel information and the nature of your itinerary. You acknowledge that your decision to travel is made in light of consideration of this information and you accept that you are aware of the personal risks attendant upon such travel.
24. Limitation of liability
We contract with a network of companies, government agencies and individuals to assist in the running of our trips as agent for these third parties. We are not responsible for the acts and omissions of these third parties.
To the fullest extent permitted by law:
- any liability for any loss, death, injury or damage which you may suffer (directly or indirectly) in connection with or arising out of your participation in a trip, or any breach of the Booking Conditions, is excluded;
- you release us and our officers, employees, agents and representatives from any liability and expressly waive any claims you may have against us arising out of or in connection with your participation in a trip; and
- any condition or warranty which would otherwise be implied by law into these Booking Conditions (Implied Warranty), is excluded.
To the extent an Implied Warranty cannot be excluded, our liability in respect of the Implied Warranty is limited to (in our absolute discretion): (i) the provision of a similar trip to an equivalent value; or (ii) a refund of the total amount received by us from you in connection with your booking.
Any claim by you is excluded to the extent that it is for indirect or consequential loss, loss of profits or economic loss, however it arises, or for indirect, special, punitive or exemplary damages.
25. Optional activities
Optional activities not included in the trip price do not form part of the trip or this contract. You accept that any assistance given by your group leader or local representative in arranging optional activities does not render us liable for them in any way. The contract for the provision of that activity will be between you and activity provider.
26. Claims & complaints
If you have a complaint about your trip please inform your group leader or our local representative at the time in order that they can attempt to rectify the matter. If satisfaction is not reached through these means then any further complaint should be put in writing to us within 30 days of the end of the tour.
In the event that any term or condition contained in these Booking Conditions is unenforceable or void by operation of law or as being against public policy or for any other reason then such term or condition shall be deemed to be severed from this contract or amended accordingly only to such extent necessary to allow all remaining terms and conditions to survive and continue as binding.
28. Photos and marketing
You consent to us using images of you taken during the trip for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable licence to use such images for publicity and promotional purposes.
30. Applicable law
The laws of Guatemala govern these Booking Conditions to the fullest extent allowable. Any disputes in connection with a trip or these Booking Conditions must be initiated in the courts of Guatemala.
31. Registered address
Correspondence can be received at the following registered address:
Due South Travels
4294 Skate Circle
Fort Myers, Florida, 33905 USA
This privacy notice applies solely to information collected by the Site. It will notify you of the following:
What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.
1. Information Collection and Use
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to schedule travel with a third party.
(a) We may collect the following Personal Information from you when you access, use, or visit the Site:
i. Information you submit to the Site or the Company for booking purposes. We collect information you submit to us, which may include your name, date of birth, billing address, phone number, date of birth, nationality, passport information, social media profile usernames or display names, email address, and content and comments you submit to the Site in any form. This information is used to contact you about the products/services on the Site in which you have expressed interest. For specific services, we require the date of expiration of your passport, nationality, date of birth, gender, and language. This demographic information is collected in order to assist us in case of an emergency while you are on a tour with us. We will contact the appropriate embassy to assist and provide interpretation services when required, or to contact your family/relatives in your country of residence in the event you cannot do so. Collecting this information may be required when booking certain services, and will be protected in accordance with this policy.
ii. Information you submit to the Site or Company for payment purposes. We request information from you on our payment form. To book a service with us, you must provide contact information (like name and billing address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
iii. Information from your social media accounts. You may wish to connect with us through various social media accounts. If you do, we may collect Personal Information provided by social media profiles when you interact with the Site. For example, if you access our Site through Facebook, or you “like” or “share” our content through a social media application, we may collect information as provided by the third party platform you’ve interacted with. This information may include your username or public profile name, and any information that you have made public on the third party service or permitted the third party to share with us. If you allow us access to your “friends” or “connections” lists (or similar such lists), your friends’ usernames may be collected by the Site.
iv. Information collected by advertisers. The Site may feature advertisements presented by third party vendors, including Google. These third parties may use certain cookies to enable them to serve ads based on your visits to the Site and other destinations on the internet. You may opt out of the use of the DoubleClick cookie for interest-based advertising by visiting the Ads Settings portion of your Google account.
v. Information collected for web optimization and analytics. Our Site may utilize cookies, which are small text files placed on your computer. Cookies are used to optimize your site experience and allow for the Site to recognize your computer or device. Cookies do not grant us access to your computer or mobile device and does not provide information about you other than the data you choose to share with us. You can usually disable cookies in your web browser or mobile device. However, please note that disabling cookies may prevent you from taking full advantage of the Site. To enhance your experience with the Site, customize the Site for your preferences, and protect your security, we may also utilize local storage objects, canvas fingerprinting and other browser-fingerprinting techniques, data logs, clear .gif files (also known as web beacons), and various site analytics services and techniques. Usage of a cookie is in no way linked to any personally identifiable information on our site.
vi. Information sent by your device. We may also collect information shared by your device, such as your IP address, browser or device information, and Site usage.
2. Sharing and Use of Personal Information
(a) If you sign up for our newsletter or other alerts, we may use your Personal Information to send you emails, SMS messages, or other communications. You can opt out of these.
(b) We may use your Personal Information to optimize your experience while on the site or and to help us identify and or provide information, offers, products, or services that may be of interest to you. We may optimize the Site based upon your usage patterns.
(c) We may share your Personal Information in order to use an outside payment processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond processing your payment.
(d) We may use your Personal Information to send you information about the Site and to respond to your inquiries, questions, and comments.
(f) We may disclose your Personal Information if required to do so by law, court order, or other legal process.
(g) We may share your Personal Information if we partner with another party to provide specific services, for example, private shuttle transportation. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
3. Opting Out
(a) You may control, revise, and limit certain types of Personal Information that we collect and use. To do so, please contact us via email at email@example.com. If you believe that any Personal Information is incorrect or incomplete, please email us to have it corrected.
(b) You may opt out of any email or message we send you by following the instructions in the email or message.
4. Links to Other Websites
In an effort to provide great content, our Site may provide links to third party websites, videos, pictures, and social media profiles (“Third Party Links”). We cannot control the content on these Third Party Links and we can make no guarantees as to the protection and privacy of any information which you submit to these Third Party Links. Please exercise caution when accessing Third Party Links.
5. Additional Terms
(a) We take your security and privacy seriously and incorporate physical, electronic, and managerial safeguards to protect your Personal Information. Nevertheless, we cannot guarantee that information you transmit across the internet will be safe and we cannot guarantee the security of our networks. Any Personal Information you transmit to the Company is transmitted at your own risk and you agree to hold harmless the Company for damage related to the transmission or storage of your Personal Information. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.
(b) You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.