CANCELLATION POLICY: The majority of our tours and experiences are non-cancellable, non-refundable, and non-changeable within 48 hours of start time, for any reason. If you do need to cancel, please notify us ( Whatsapp +502-3880-9552) so we can release our providers and guides. If the start time comes and we cannot find you, we will call and message you, and we will wait for thirty minutes before cancelling the service for any private tours, and ten minutes for any shared tours. Please be on time.

ANY ACATENANGO VOLCANO HIKE IS NON-REFUNDABLE FROM THE DATE OF BOOKING, NO MATTER HOW FAR IN ADVANCE YOU WOULD LIKE TO CANCEL.

TRANSPORTATION DISCLAIMER:  Please click to read - By booking any service that involves transportation with us, you acknowledge you have read our Transportation Disclaimer and agree to its terms.